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🤔 Context: A developer needs a deadline extension for a specific issue but doesn’t want to change the SLA configuration as that would affect all of their issues. 🌧️ User Problem: As a developer, I typically need 5 days to finish an issue, which is reflected in my SLAsSLA configurations. However, one of the latest issues I’ve been working on has proved itself to be a pain in the neck, and 5 days won't cut it. However, I don't want to change the Target Date from SLA configurations to extend the deadline, as this would affect all of my issues. I need to solve this problem on the issue level. ☔ Solution: Using the Time to SLA Issue Actions menu to Reset the SLA! |
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Go to the issue you want to reset on Jira Cloud.
Click
icon on top of the Details menu.Click Time to SLA Issue Actions > Actions > Reset SLA.
Select the SLA(s) you want to reset.
Select a reset date. If you leave this box blank, the SLA(s) will be reset immediately.
Click Proceed.
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