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Example:

Let's imagine you are assigned 3 tasks. Each will take you 3 hours, and you work 9 hours a day. You have 1 working day to complete everything.

If you pick Calculate from calendar and you finish all 3 tasks in 1 working day, the result will be as if you spent 9 hours on each activity, which equates to 27 hours for 3 tasks. That wouldn’t make any sense.

To fix this, you can enter 3h for Custom Duration and show that you've worked for 9 hours in total. This would provide a more logical result in showing how much time was spent on a job, especially when getting a report.

🤔 How do I have different teams in different time zones. How will this affect the SLA calculation and the SLA Panel?

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