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Please enable Dataplane debug logging. In case of any further issues, it helps to share logs with Appfire support.
Disable the Dataplane app by navigating to Manage apps → Expand Arsenale Dataplane app → Click Disable button.
Take a full backup of the database.
Drop/remove the following four Dataplane-specific tables in the Jira database:
artcluster
artelection
arthistevent
artidxevent.
These tables will be recreated automatically once Dataplane is re-enabled.
Enable the Dataplane app by navigating to Manage app → Expand Arsenale Dataplane app → Click Enable button.
Go to Dataplane Reports → Administration → Configuration, click on Remove Index, if available, and then Build Index.
Disable Dataplane debug logging after Dataplane rebuilt its index successfully.
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