| Canned Responses Pro | JSM Cloud |
|---|---|---|
Supported Apps |
| Jira Service Management |
Templates for comments |
|
|
Templates for description field |
|
|
Unlimited templates |
(really!) |
(max - 100) |
Automated Actions |
|
|
Signatures |
|
|
Statistics & Insights |
|
|
Jira editor support |
|
|
Variables for fields |
| ⚠️ only 7 fields |
Insert images |
|
|
Mentioning |
|
|
Visibility scope |
Global, group, multiple projects, personal | ⚠️ Single project, personal |
Permissions |
|
|
Support on the Transition screen |
with extension |
|
Support on JSM Queues |
with extension |
|
Export/Import templates |
|
|
Built-in templates |
|
|
Smart Suggestions |
|
|
Template search/filters |
|
|
Favourite responses |
|
|
Scheduled comments |
|
|
Initial template |
|
|
Support for Jira Mobile app |
|
|
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