| Canned Responses Pro | JSM Cloud | ||
|---|---|---|---|---|
| 1 | Supported Apps |
| Jira Service Management | 2|
Templates for comments |
|
| ||
| 3 | Templates for description field |
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| |
| 4 | Automated Actions |
|
| |
| 5 | Signatures |
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| 6|
Statistics & Insights |
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| 7||
Jira editor support |
|
| 8||
Variables for fields |
| ⚠️ only 7 fields | ||
| 9 | Insert images |
|
| |
| 10 | Mentioning |
|
| 11|
Visibility scope |
Global, group, multiple projects, personal | ⚠️ Single project, personal | 12||
Permissions |
|
| 13||
Support on the Transition screen |
with extension |
| ||
| 14 | Support on JSM Queues |
with extension |
| |
| 15 | Export/Import templates |
|
| 16|
Built-in templates |
|
| 17||
Smart Suggestions |
|
| 18||
Template search/filters |
|
| ||
| 19 | Favourite responses |
|
| |
| 20 | Scheduled comments |
|
| 21|
Initial template |
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