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There are three types of settings: Personal settings, Project settings, and Global settings. All of them can be accessed by opening any Jira project menu where the app is enabled and navigating to Canned Responses > the ADMIN section Settings.

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Additionally, you can access the Global Settings options by clicking Apps > Manage your apps Canned Responses from the top navigation bar in Jiraand finding Global settings under CANNED RESPONSES Settings under Canned Responses Pro in the sidebar menu.

Settings

Description

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personal
personal

Personal

User Settings

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  • Favourite responses - turn on the toggle to show the favorite templates bar on the top of the comment box. Turn the toggle off to hide it.

  • Replace response - this feature allows users to replace an existing template with a new one. When this feature is enabled, the previous template (which hasn’t been modified) will be replaced (instead of being appended) when a new template is inserted.

Note

It is not possible to use this feature with the browser extension.

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project
project
Project settings

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  • Auto-populate - This feature allows project administrators to set an initial canned response template for all issues within the project. When this feature is enabled, an Initial Template will automatically be inserted whenever a user starts typing a comment in this project.

Here you can create the Initial Template that you want to use as the default template for all issues within the project.

Note

It is not possible to use this feature with the browser extension.

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global
global
Global settings

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  • Restrict visibility - When this toggle is on, you can select projects that are the only ones to display the Canned Responses pannel in the issues.

  • Restrict access - When this toggle is enabled, you can select groups that will be able to see and use the Canned Responses. Only the user groups you select here will have access, and the Canned Responses will be restricted to the rest of the users.

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