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First, look for information in the Issue Matrix for Jira Cloud User’s Guide.
If you need assistance, please raise a support request at our Support Portal.
Raising a support request
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Raise a support request
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To raise a support request via the Internet:
Please visit Visit Appfire’s Support Portal and raise a support request.
Please provide Provide as much information as possible, and add screenshots if there’s an error in Jira’s UI or in the browser console. Please also Also mention the browser, operating system, and version of your Issue Matrix for Jira Cloud app.
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Save the browser's console log
When filing an issue, please you’ll need to save and attach your browser console log (, which contains information about your Jira system and your Issue Matrix for Jira Cloud) and attach it. This will assist our support engineers in troubleshooting the issue.
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Instructions to save the console output:
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