| Auibuttongroup |
|---|
| id | k6bthk4se78 |
|---|
| title | TTS |
|---|
| alignment | left |
|---|
|
| Auibutton |
|---|
| color | #F4F5F6 |
|---|
| id | 59bkl4bm53h |
|---|
| type | standard |
|---|
| title | Server |
|---|
| url | https://appfire.atlassian.net/wiki/spaces/TTS/pages/46727170/Select+a+Calculation+Method |
|---|
| target | false |
|---|
|
| Auibutton |
|---|
| colorPalettes | Default |
|---|
| color | #0052CC |
|---|
| textColorPalette | Default |
|---|
| id | 7dcpaxp73d |
|---|
| textColorPalettetitle | DefaultCloud |
|---|
| type | standard | title | Cloud |
|---|
| textColor | #FFFFFF |
|---|
| backgroundColorPalette | Default |
|---|
| url | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35456295/Select+a+Calculation+Method |
|---|
|
|
...
And there you have it! When in doubt, always refer to our work process diagrams, as they can teach you how different methods work in the most concise and efficient way possible.
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To better understand SLA calculation, check out these important notes:
If you have different business hours for each day (as shown below), TTS will consider Monday’s business hours.
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