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TTS offers a flexible way of creating dynamic email content. On this page, we will list the potential parameters you can use, and give you some handy tips.
Parameter | Type | Description |
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| String | Name of the SLA |
| DateTool can be used to format dates. (v7.7.0+) Example:
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| DateTimeFormatter can be used to format dates with predefined formats in Jira. (v7.7.0+) Example
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| String | SLA value as a time string |
| String | Start time of the SLA |
| String | End time of the SLA |
| String | Notify before the parameter in notification settings |
| String | Origin status name, null if origin is not set by status |
| String | Target status name, null if target is not set by status |
| Boolean | Indicates whether or not SLA is exceeded Example:
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| String | Remaining duration of SLA (i.e. 1h 30m) |
| String | Overdue duration of SLA (i.e. 1d 10h) |
| Issue object to retrieve various issue attributes (e.g. | |
| CustomFieldManager could be used to insert custom field values into e-mail text Example:
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| String | Get priority information |
| String | Get link information |
| String | The display name of the user assigned to the issue |
| Date | The due date assigned to the issue, if any. |
| Date | The date and time when the issue was created |
| String | The name of the project associated with the issue |
| String | The name of the current status of the issue |
| String | The description of the issue |
| String | The summary of the issue |
| String | The display name of the user who reported the issue |
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Tip for Template Variables: In some cases, custom fields or other fields on the issue may have a null value, resulting in variable names being displayed in email content.To prevent this, put an ! after $ sign on a variable name like this:
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