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You can customize your surveys in any way you want, and they will be sent out based on the trigger points and frequency that you define. But in addition to that you can now force send surveys without changing the general rule for your surveys.
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If you also use our other app Power Scripts, you can add automation to your surveys as well. Starting with v3.2.3 for Jira 7 and v3.3.3 for Jira 8, we have added the possibility for you to trigger other actions once the survey is sent or survey feedback is received.
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In addition to viewing results in the app UI inside Jira, you can also use REST API to retrieve survey data and work with it further in other systems.
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You can see this error message if you missed putting the required placeholders in Form body: #form & #SdQuestion. Find more here.
Can we use Surveys for Jira Add-on to measure NPS?
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Feature | Server/DC | Cloud | Note |
|---|---|---|---|
Permissions to view survey reports, feedback and rating |  | | |
| 1 Click Survey | |  | Scheduled |
| Surveys recipients: Single user, User group, Multi User Picker CF, Custom | | * | In Jira cloud assignee, reporter, custom user, custom group are available |
| Survey Email can include weblink or rating form | | | |
| Work with rating or 'yes/no' option | | | |
| Rating Elements: numbers or stars | | | Scheduled |
| Custom Rates count (0-10) | | | Scheduled |
| Ask users for a comment | | | |
| Thank you message | | | |
| URL for expired surveys | | | In Jira cloud, you can set up a re-direct URL for answered surveys |
| Different types of questions, option 'Required question' | | | |
| Preview | | | Scheduled |
| Test survey | | | Scheduled |
| Trigger Point (status change, JQL match, manually) | | | |
| Trigger a SIL script | | | Scheduled |
| Frequency sent survey | | | |
| * | HTML is supported in the survey Email & Form | |
| Custom Table Report | | | |
Survey Dashboard | | | Scheduled |
Survey information in the ticket | | | |
| Export Survey results (CSV, PDF, XLSX) | | * | in Cloud - only CSV |
| Select color of stars | | | Scheduled |
| Set up custom SMTP Server | | | |
| Jira Service Management support | | | |
| Multiple active surveys per project | | | Scheduled |