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In addition to viewing results in the app UI inside Jira, you can also use REST API to retrieve survey data and work with it further in other systems.
Why do I see "error 500" when I click a survey link from an email?
You can see this error message if you missed putting the required placeholders in Form body: #form & #SdQuestion. Find more here.
Can we use Surveys for Jira Add-on to measure NPS?
We do not have a special option for this purpose. But you may configure an appropriate survey and use the 'Rating by issue count' report to obtain the percentage of promoters (share of '9-10' rates from total), detractors (share of '0-6' rates from total), and calculate NPS as a difference. This report is available in Cloud plugin version as well as in Server/DC.
Can I expect that the Cloud version has the same functionality as the Server version?
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Feature | Server/DC | Cloud | Note |
|---|---|---|---|
Permissions to view survey reports, feedback and rating |  | | |
| 1 Click Survey | |  | Scheduled |
| Surveys recipients: Single user, User group, Multi User Picker CF, Custom | | * | In Jira cloud assignee, reporter, custom user, custom group are available |
| Survey Email can include weblink or rating form | | | |
| Work with rating or 'yes/no' option | | | |
| Rating Elements: numbers or stars | | | Scheduled |
| Custom Rates count (0-10) | | | Scheduled |
| Ask users for a comment | | | |
| Thank you message | | | |
| URL for expired surveys | | | Scheduled |
| Different types of questions, option 'Required question' | | | |
| Preview | | | Scheduled |
| Test survey | | | Scheduled |
| Trigger Point (status change, JQL match, manually) | | | |
| Trigger a SIL script | | | Scheduled |
| Frequency sent survey | | | |
| | HTML is supported in the survey form | |
| Custom Table Report | | | |
Survey Dashboard | | | Scheduled |
Survey information in the ticket | | | |
| Export Survey results (CSV, PDF, XLSX) | | * | in Cloud - only CSV |
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