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There could be a few possible reasons for this:

  • You have not selected this project for the survey
  • The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point
    For example, trigger stage is set to Resolved but your ticket is still at Waiting for Support status.
  • You have set the mail frequency to less than 100%. In this case a counter will send surveys for only a certain percentage of the tickets.
    When testing the survey we recommend setting the frequency to 100% so that you can effectively test the sending functionality.

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Are cloud and server/DC versions the same?

No, but many more features are coming in the cloud version. Let us know which feature would excite you the most!

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