This day has come! We are happy to announce v4.0 of Surveys for Jira – the most configurable and powerful survey app on the market – and it is stronger than ever.
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| Field | Description |
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| Email Subject | Enter an email subject that you want your end users to see in the survey email. |
| Survey Recipient | | Status |
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| colour | Yellow |
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| title | in progress |
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In most cases survey recipient would be the reporter of the ticket. In addition to that, we decided it would also our users also found it to be convenient for you to be able to select a different user or even send your surveys to several recipients. | Info |
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Group survey feature is available starting with v4.0.0 of the app. |
You can send surveys to: - Single User Group - select multiple – that can be a ticket Assignee, Reporter, or a custom single user that exists in your Jira.
- User Group - enables you to send a survey to theselected Jira user groups. Be aware that group survey will only be is sent once per ticket. Since group survey can only be sent once per ticket, you will not have the history of users' answers but all instances of their answers are stored in the database.
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Custom - select multiple Jira users, you cam also enter user names or emails to find the necessary people. Be aware that This option is useful if you want to survey a set group of Jira users, survey your project team in the end of the sprint (sprint retro), survey your QA team separately, or HR department in your company for instance.
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- Dynamic group of users – this option is extremely popular with companies that want to survey multiple people but sets of those people are dynamic and can be different for every ticket, so a multi user picker custom field is used for that.
For example, upon resolving a bug you can survey all ticket participants, not just a ticket reporter, and survey participants might differ for any particular ticket. Like the previous option, note that the group survey will only be sent once per ticket.
- Custom - with this option you can create any custom surveys for any specified Jira users, you are not limited by a user group. Select multiple Jira users by entering their names or emails. Like the previous option, note that the group survey will only be sent once per ticket. Since group survey can only be sent once per ticket, you will not have the history of users' answers but all instances of their answers are stored in the database
For this option you can select both internal Jira users and customers of your Service Desk support portal, that is your clients that created accounts in your support portal.
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| Use project email for 'Reply To' | By default, the surveys are sent from Jira service account, and people cannot reply to the survey emails. You can opt to select the email from the project settings as a reply-to email for the surveys. |
| Email Body | Here you can design a body of your survey that the end user will receive. You can use the placeholder variables in order to personalize your email template. The placeholder values wrapped by "$$" signs will be populated by the information submitted in the ticket that triggers the survey. You can make your survey stand out by designing it in line with your company brand. Use Upload Resources and Insert Resources buttons to use your visual assets. | Note |
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Be sure to insert the "$$weblink$$" placeholder in order to generate the URL of the custom template. The Edit button enables you to customize the name of the weblink shown in the email survey.
For instance, you can make a link with a simple text message "Click here to access survey" or insert a linked image. 
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| Survey Email Include | You can customize your survey emails to include either a survey rating scale or to display a link to your survey form. |
| Work With | Depending on how you want to shape your surveys you can choose to work with star rating or specify a yes/no question as the main survey question for the users. |
| Rating Elements | Some companies find it useful to work with a number scale as an alternative to a star scale. This is just a matter of preference but we made sure that you can use both a star system (like Amazon or Google) or a number system (like Booking). For the number scale we have also implemented an option to include a zero rating as some companies find it useful in their surveying processes. |
| Rates Count | You can choose to have a default 5 rating scale or decide to simplify it to less rating elements (3 - Good, 2 - Medium, 1 - Bad for instance) or have more granularity and change the rates count up till 10 for more sophisticated surveys. | Warning |
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We highly recommend that you reset your survey statistics before changing your rating scale. Otherwise you risk to receive confusing data in your survey reports. For example, you used to have a 5 star survey and moved to the 10 star one. All positive feedback with 5 stars that meant happy and satisfied users would no longer look as such on a 10 star scale. |
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