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With the XML / JSON Multi Request custom field fields you can retrieve end-user data from external systems and display it on a support ticket.ticket. This article provides a few examples of how you can configure your HTTP feed custom fields for different versions of the plugin.

Support for parametrized GET/POST requests

To configure the app to support passing fields values as argument for the HTTP requests, perform the following steps:

1. Add a custom field as described here.
2. To configure custom field settings, click Edit XML/JSON HTTP Settings and configure the parameters as described in the table belowthe configuration table. The following picture shows an example of how you can configure the fields to show a list of employees.
   
   
   
   
3. To finish the configuration click Save.

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Support for different values for JSON Path and XPath

To test a JSON HTTP field, use the following resource: https://my-json-server.typicode.com/tperepelkin/requests/json.

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• /bookstore/book[1]/author - single text value of the XML element node (available in v2.0.2 and above)
• /bookstore/book[1]/author/text() - single text value of the XML text node
• /bookstore/book[*]/author - an array of text values generated from the XML element nodes (available in v2.0.2 and above)
• /bookstore/book[*]/author/text() - an array of text values, generated from the XML text nodes

Fields description

For each XML or JSON custom field that you add, there is a set of parameters to configure on the field configuration page. 

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Field

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Description

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URL to the required resource. For the GET requests it can contain GET parameters

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Username for basic access authentication (optional)

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Proxy port

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Proxy host

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Proxy scheme (http or https)

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See alsoSee also

HTTP - Adding XML/JSON Request Custom Field

HTTP - Adding XML/JSON Multi Request Custom Field