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• survey dashboard
• custom table report
• rating distribution
• +resetting survey data

Survey reports help you track how your support team is performing, aggregate client responses and survey metrics, and analyze survey data.

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You can filter out a certain time frame for your dashboard, show and hide lines on the Rating Dynamics chart and display normalized average data if necessary.

-Average Rating

The Average Rating report is useful for analyzing all aggregated survey data in one place, organized in a sortable, searchable table that you can further filter based on various criteria. It shows you the following information:

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You can export the report to PDF, CSV or copy data for further working with it.

-Date Report on User Usage

This report gives you visibility into:

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Data in this report is searchable, sortable, and can be filtered by date. You can export the report to PDF, CSV or copy data for further working with it.

-Custom Question Report

In case you set up advanced surveys for your project that have custom questions, you will see information about them in this report:

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Data in this report is searchable which is especially useful for long string values like user responses. You can also sort data in the columns, search inside each column or the entire report and filter by date. You can export the report to PDF, CSV, or copy data for further working with it.

-Rating by issue count

Use this report to get a quick view into which ratings your team is getting from the clients the most.

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+Resetting report data

Let's say you have a 5 rate survey in the project and then the requirements change and you want to switch to a 10 rating scale. You configure a new survey, launch it but have very confusing data in your reports. What used to be a great rating of 5 now is mediocre at best, and your survey reports are no longer helpful because you can't rely on mixed data calculations.

To avoid that we have implemented resetting the historic survey data. To do that, go to the project settings, select Reports in the SURVEYS FOR JIRA section, and click Reset historic survey data.

It clears all survey metrics for the sent / received surveys. This is useful when you want to stop tracking rating progress on your older surveys and start anew.

Helpful links

info in the ticket

setting up permissions to view reports