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- rating in the ticket
- Survey Feedback tab in the ticket
- survey dashboard
- custom table report
- rating distribution
- resetting survey data
Survey reports help you track how your support team is performing, aggregate client responses and survey metrics, and analyze survey data.
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Viewing reports
- Ensure that you can access survey reports for the project.
- Go to the project that you have enabled the surveys for.
- In the ADD-ONS section, click Survey Reports.
- As a result, you will see a list of surveys set up for this project.
This is it! Enjoy your reports statistics and let us know if there is any other report that you might be interested in having.
You can always submit a feature request in our support portal.
Survey Dashboard
Survey Dashboard page brings you the most important metrics all in one page.
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You can filter out a certain time frame for your dashboard, show and hide lines on the Rating Dynamics chart and display normalized average data if necessary.
Average Rating
The Average Rating report is useful for analyzing all aggregated survey data in one place, organized in a sortable, searchable table that you can further filter based on various criteria. It shows you the following information:
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You can export the report to PDF, CSV or copy data for further working with it.
Date Report on User Usage
This report gives you visibility into:
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Data in this report is searchable, sortable, and can be filtered by date. You can export the report to PDF, CSV or copy data for further working with it.
Custom Question Report
In case you set up advanced surveys for your project that have custom questions, you will see information about them in this report:
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Data in this report is searchable which is especially useful for long string values like user responses. You can also sort data in the columns, search inside each column or the entire report and filter by date. You can export the report to PDF, CSV, or copy data for further working with it.
Rating by issue count
Use this report to get a quick view into which ratings your team is getting from the clients the most.
See also
info in the ticket
setting up permissions to view reports