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There could be a few possible reasons for this:

• You have not selected this project for the survey
• The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point. 
  For example, trigger stage is set to Resolved but your ticket is still at Waiting for Support status.
• You have set the mail frequency to less than 100%. In this case a counter will send surveys for only a certain percentage of the tickets.
  When testing the survey we recommend setting the frequency to 100% so that you can effectively test the sending functionality.

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Can I send a survey manually bypassing the trigger conditions?

force survey sendingYou can customize your surveys in any way you want, and they will be sent out based on the trigger points and frequency that you define. But in addition to that you can now force send surveys without changing the general rule for your surveys.

Is there any follow up automation I can do based on the surveys?

integration with silIf you also use our other app Power Scripts, you can add automation to your surveys as well. Starting with v3.2.3 for Jira 7 and v3.3.3 for Jira 8, we have added the possibility for you to trigger other actions once the survey is sent or survey feedback is received.

For instance, you can have an automatic comment posted in the ticket indicating that the survey was sent  or change assignee, create another ticket, and so on. Now the endless possibilities of SIL are brought into Surveys for Jira.

Can I use survey data and feed it to my reporting system?

REST servicesIn addition to viewing results in the app UI inside Jira, you can also use REST API to retrieve survey data and work with it further in other systems.

Are cloud and server/DC versions the same?

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