The SLA Overview Tab Field displays all SLA activities within an issue. You can see the tab panel in the issue's main view.
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Time to SLA adds the SLA Overview Tab to the issue view upon installation. |
The SLA Overview Tab
In SLA Overview tab, each SLA is assigned a colored mark according to its status, which allows you to see the status of all SLAs on the issue at a glance. Check out the color codes below:
Status | Color |
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The SLA has EXCEEDED. |  |
The SLA is in PROGRESS. |  |
The SLA has been MET. |  |
How to Change SLA Overview Tab Field Display Options
1. Go to SLA Fields.
2. Click the cog icon in the row of a custom field in order to change its display options.
3. Go to Display Options.
4. The Display Options screen will appear.
5. Select Time Format to display.
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You can see the Sample Time String as you select. Long format: Displays the duration with day/hour/minute/second units and full localized unit labels. Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels. Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels. |
6. Tick Display SLAs of Linked Issues if you want to view SLAs of linked issues within one another.
7. Click Save.