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On this page, you'll learn how to share SLA statuses using the customer portal. Here’s how:
1. Click the cog icon on the Jira header menu.
2. Select Projects from the dropdown menu.
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3. Select the project for which you want to share the SLA status.
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4. The Jira Project settings page will appear.
5. Click Time to SLA on the menu on the left-hand side.
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6. The Time to SLA | Customer Portal SLAs list will appear.
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7. Select All SLAs, Some SLAs, or No SLAs for each request type. If you select Some SLAs, then please specify which SLAs should be shown to your customers.
8. You can also select SLA(s) for all request types.
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9. Click Save.