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As per our company policy, we do not offer compensation. This policy is in place to ensure fairness and consistency for all of our customers.
16. I’m getting a “Something’s gone wrong: Our team has been notified. If the problem persists, please contact Atlassian Support.” error. How can I fix this?
Here are some things you can try to fix this problem:
Uninstall the addon and then reinstall it. It is important to note that unsubscribing only affects billing and none of your data will be deleted. Wait a few moments for TTS to restart.
Clear the browser cache or load TTS in incognito mode.
Try using a different browser in incognito mode.
Try loading the TTS on a completely different computer and network. You can use a personal hotspot.
Ensure that the project role
atlassian-addons-project-accesshas all project permissions and that the groupatlassian-addons-adminhas all global permissions. Global permissions should include:
Browse users and groups
Share dashboards and filters
In addition, if possible, have at least one of the three groups (
administrators,jira-administrators, andsite-admins) for all global permissions.