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On this page, you’ll learn how to set up automatic, customizable signatures with templates. Using Canned Responses, you can:

  • Share a global template signature for all users in all projects

  • Define per-project signatures that can be used by all users in a given project

  • Let users use Personal templates that are defined by themselves

  • Use signatures in "Replies to customer" Limit adding signatures to public replies to customers in Jira Service Management projects only

Users can also set up personal signatures that are defined by themselves.

Note

Due to Jira Cloud limitations, signatures can’t be automatically applied on the transition screen.

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How to Add Signatures

1. Open your project, and from its sidebar menuOn the Jira navigation bar, clickApps > Canned Responses. The Canned Responses app settings screen will appear.

2. Click Signatures.

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3. Select the signature’s level you want to set the signature for (Personal, Project, or Globalsettings).

These settings influence which template (if any) will be selected as a signature. Check out the table below for the available options for each setting level:

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Settings LevelSetting Levels

Personal

Project

Global

Available options

  1. Use default signature (Inherit shared Project signature if any)

  2. Use personal signature (Override default signature - create custom for yourself)

  3. Disable signatures (Don't use any signatures)

  1. Use default signature
    (Inherit shared Global signature if any)

  2. Use project signature (Override default signature - create custom for this project)

  3. Disable signatures (Don't use any signatures in this project)

This type of signature template will be added to every comment by default.

  1. Use global signature (Checkbox)Restrict

In addition, in all setting levels, you restrict the signature to only "Reply to customer" in Jira Service Management

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. In that case, it will be used only in Jira Service Management projects and only if the comment is "Reply to customer".)

Examine the example below if you need more information on how the logic works:

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