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🤔 Context: A Support Engineer is handling multiple customer inquiries through Jira and wants to reply to multiple tickets at once on JSM. 🌧️ User Problem: As a Support Engineer, I want to comment on reply to multiple support requests on JSM at the same time, as it is too time-consuming to manually type out the same response for each ticket. ☔ Solution: Using Canned Responses Pro Templates for Jira’s Bulk Replies in JSM Queues! |
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