👋 Welcome to Canned Responses Pro Templates for Jira!
A simple yet powerful app trusted by hundreds of help desks worldwide. Say goodbye to repetitive tasks and hello to more time spent helping your customers. Make your support team more efficient with customizable signatures, dynamic templates, and automated actions.
With Canned Responses (CR), you can:
Improve productivity and resolution time
Save time by creating dynamic templates for common interactions, such as comments, bug reports, and feature requests. No more manually writing or copying and pasting — simply select the appropriate template and you're good to go.
Streamline workflows with automated actions
Automate your internal workflows with templates that trigger a sequence of actions. For example, a “Thank you” template can be created to close the issue and mark it as "done" in one seamless process.
Gain valuable insights for continuous improvement
Easily track and optimize your team's communication with customers by using the Insights tab. Managers and team members can see exactly how templates are being used, how frequently they are utilized, and clean up unused templates.
Here is a quick review of
Canned Responses'CR’s main components:
Reusable Templates
Canned Responses CR allows you to create new templates using dynamic variables Dynamic Variables, which are special keywords that will be dynamically replaced with proper data (reporter name, issue key, due date, etc.) when the template is used.
Templates are available 
-20230124-010655.gif?version=1&modificationDate=1674522436041&cacheVersion=1&api=v2)
You can use templates in comments, Jira issue description fields, and other multi-line custom text fields.
-20230124-010655.gif?version=1&modificationDate=1674522436041&cacheVersion=1&api=v2&width=448)
To make navigation easier, you can organize these templates into foldersThe templates can be organized into folders for easier navigation. Advanced visibility permissions allow let managers to make templates available only to the right people who need them.
Automated Actions
Each template can include an individually triggered sequence of actions, allowing so you to can automate repetitive tasks and streamline your workflow.
With this This feature , lets you can transition an issue issues to a given state and status, set values within issue fields, and mix and match sequences by adding multiple actions to each template to suit your specific processesneeds.
You can also leverage the power of Jira Automation by triggering . It's possible to trigger particular rules as an automated action through a web request that triggers the automation. This means that, effectively, you can do anything that Jira Automation can as part of your templates.
| Expand | ||
|---|---|---|
| ||
 |
Signatures
Canned Responses CR allows you to create and manage response signatures. You can use dynamic data for each user and project. These flexible signature templates that can be customized on three levels: Global, Project, and Personal.
You can even restrict signatures to ‘Reply “Reply to customer’ customer” in Jira Service Management.
Insights
The Insights Paneltab, with its advanced filtering functionality, enables managers to see how their teams are using Canned Responses, providing them with detailed statistics and reports about template usage.
They can drill further down Managers can dig deeper into template statistics to discover find out how agents communicate. They These insights can then use these insights be used to promote the most frequently used popular Personal templates to Project and Global levels, compare template usagesusage, and declutter the templates list.