Report purpose: Compare average time taken by an assignee to send the first response
Instructions
The report is created using Reports and Timesheets for Jira app
Go to Jira > Reports and Timesheets > Reports > My Reports > Create new Report.
The Report Designer interface opens when you create a report using a template or build one from scratch. To create a new report, click Create new Report. For more information, refer to Report Templates.
Select the Report type as List(selected by default)
Click on the fields in the left hand side fields selector to add them to the report
Project > Project Name
Users >Current Assignee Name
Service Desk > Time to first response: Elapsed, Time to first response: Remaining, Time to first response: Target, Escalated Contact: Name.
Click on the Field settings icon for Time to first response: Remaining
Change the Unit = Hours, Aggregate = Average
Click Run
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