Purpose
This page describes the way how to obtain the CloudID from the JWT token in order to further identify the customer’s Jira instance in the Canned Responses cloud environment.
Use Case
The guide has been prepared to help users easily It allows you to find and send the CloudID to Appfire support . The Dev/Operation team can find the entity of the customer and repair broken data or investigate the case deeper on the server sideeasily.
Runbook:
Access your JIRA instance and turn Developer Tool (F12)
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