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Recommend using We recommend creating a TFS4JIRA-dedicated user account in both: Jira and Azure DevOps when synchronizing changes made by othersAzure DevOps (ADO) - a "synchronizer" account. It's important that you don't use the account you're logged into Jira and Azure DevOps your personal ADO account for this, just but a new, dedicated account with the sufficient privileges. It will allow all issues/work items to be adequately synchronized, regardless of the user who made the changes.