Jira has been supporting two different text formatting styles – old wiki syntax (Server instances and long-living Jira Cloud instances) and new markdown syntax (default option in Jira Cloud with new issue view ).
Canned Responses for Jira Cloud comes with its own built-in visual editor which also supports the new markdown syntax.
Your templates should follow the syntax supported by your Jira instance.
Main differences in text formatting:
Element | Wiki Style Syntax (old issue view) | Markdown Syntax (new issue view) |
|---|
Headings | h1. Biggest heading title
h6. Smallest heading
| # Biggest heading title
###### Smallest heading
|
Text effects |
|
|
Strong | *This is bold*
| **This is bold**
__This is bold__
|
Emphasis | _This looks italic for me_
| *This looks italic for me*
|
Quote | {quote}
here is quotable
content to be quoted
{quote}
bq. Some block quoted text
| > here is quotable
> content to be quoted
|
Citation | ??This text is cited??
| No direct translation. Can be replaced with Emphasis. |
Strikethrough | -This text looks deleted-
| ~~This text looks deleted~~
|
Underscore | +This text looks underscored+
| Not available |
Monospace | {{This text is monospaced}}
| `This text is monospaced`
|
Other |
|
|
Table | ||Syntax||Description||
|Header|Title|
|Paragraph|Text|
| | Syntax | Description |
| ----------- | ----------- |
| Header | Title |
| Paragraph | Text |
|
Link | [title|https://www.example.com]
| [title](https://www.example.com)
|
Image | !path/to/image!
| 
|
Ordered list | # First item
# Second item
# Third item
| 1. First item
2. Second item
3. Third item
|
Unordered list | - First item
- Second item
- Third item
| - First item
- Second item
- Third item
|
You may also want to check general markdown syntax for more elements.