Jira has been supporting two different text formatting styles – old wiki syntax (Server instances and long-living Jira Cloud instances) and new markdown syntax. (default option in Jira Cloud comes with Jira with new issue view enabled by default. Visual text editors used there accept ).
Canned Responses for Jira Cloud comes with its own built-in visual editor which also supports the new markdown syntax.
Your Canned Responses templates should follow the syntax supported by your Jira instance.
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