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  1. Click New Report > Custom Reportto open the Report Designer interface.

  2. Select the report Typeas Time with Assignee.

  3. The reports interface displays the Average Time with assignee (hrs) report for all Projects by default.

  4. You can create reports of various measure types. Select the Measure type to view from the drop-down.

    • Average Time with assignee (hrs)

    • Average Time with assignee (business hrs)

    • Average Time with assignee (days)

    • Average Time with assignee (business days)

  5. To view the required fields in the report, addthe fields from the left panel by clicking ‘+' sign next to the field name. The fields list contains all standard Jira fields, custom Jira fields for the instance, and calculated fields created using Reports and Timesheets for Jira app. The fields with an (info) symbol are explained in detail here. Fields can be dragged and dropped in the Fields section to rearrange the columns.

  6. Specify filter criteria to search for issues using a JQL statement, Jira Favorite Filter, or Reports Custom Filter builder in the Issues Search panel.

  7. Click Run to view the results in the bottom pane.

  8. Click Save to save the report for future use. To view saved reports, navigate to My Area → My Reports.

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  • The first column Time with assignee, shows the Unassigned state for issues.

  • Time with assignee columns: The report's Time with assignee columns display the time elapsed with each assignee of the issue.

  • Total Time with assignee column: The report's Total Time with assignee column displays the average time elapsed with all the assignees for an issue based on the Measure chosen.

  • Total row: Displays the average time elapsed with each assignee and the average time elapsed with all the assignees.

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  • Time with assignee history: To view the activity history of any assignee, click the Time with assignee column value (For reference here, Assignee 1 - Time with assignee column value for Issue key: SK10 is clicked). The activity history displays detailed information for a particular assignee.

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  • Total time with assignee history: To view the detailed activity history for any issue, click the Total Time with the assignee column value (For reference here, Total Time with assignee column value for Issue key: SK10 is clicked). The activity history displays the complete record with all the changes made to the issue.

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You can view the following:

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