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Question
I'm using DevOps Server over HTTPS and am experiencing loading issues.
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Question (on-premise only)
After installing Timetracker, I received the message "Timetracker by 7pace failed to load" when I tried to navigate to the TIME tab in the DevOps Server web portal. We tried waiting, restarting the server, and using different browser - can you help?
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Question
I'm seeing "Timetracker is taking longer than expected to load" messages. I looked in our browser's Dev console and see multiple errors about DOM elements. Can you help?
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This kind of delay is usual for IIS-based applications and can depend on many factors in the system. Try one of the solutions, below, to see if it fixes your issue.
Step 1:
Ensure the Application Pools "Start Mode" is set to "Always Running".
1. Open IIS.
2. Open Application Pools list.
3. Select 7pace Timetracker App Pool.
4. Click the "Advanced Settings" button on the right panel (see screenshot, below).
5. In the resulting dialog box, ensure that the "Start Mode" setting is set to "Always Running".
Step 2:
Check the Application Pools' "Regular Time Interval" to ensure that it is recycling regularly.
1. Referencing the screenshot, above, click "Advanced Settings".
2. Scroll down and check the "Regular Time Interval".
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Step 3:
Change the "Idle Time-out" Setting to "0".
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