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When an organization provides premium support services through Jira Service Management (JSM), customers need a mechanism to access the reports, so they know can see if SLAs are being met or breached, for example. Organizations resort to manual approaches like exporting JSM reports to documents, creating PDFs, and sending these by email (read our success stories about Unifly and Success Solutions).
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Global Settings - Global Access Restrictions
Navigate to the Admin configuration > Dashboard Hub > Global Settings. In the Global Access Restriction section. Enable the toggle in “Restrict Restrict Access in the Customer Portal”Portal.
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Customers and organizations can now be added to VIEW dashboards through the JSM Customer Portal (EDIT is not permitted by users of the Customer Portal). In the next section, you’ll see how to grant access to dashboards to users of the JSM Customer Portal.
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Only users with access to the Jira instance will be able to see this list. If the user doesn’t have the right permissions in Jira, the list won’t be displayed.
Redirected Users are redirected to the list of requests in their service desk: When a user clicks a link or chart section, the user is they are redirected to the list of requests they have raised in the Customer Portal.
Not presented with the option to click through issue keys, charts, and graphs: Users don’t have the option to cannot click links or chart sections.
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If enabled, this filter limits the content of the dashboard to the specific organization of the viewer. Thus, even if the viewer has access to this dashboard, the content displayed will be limited to issues/tickets belonging to her/his organization. Take Maria as an example. Her In the screenshot above, you can see Maria’s organization is Appfire, so Maria will see all the issues where she is the reporter and also, all the issues with Appfire as an organization.
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Available gadgets
This filterapplies only applies to data from the local Jira instance (all Jira Service Management gadgets, but also the JQL Custom Charts, Formula Cards, Cycle Time, and Lead Time gadgets), ; data from other gadgets or external instances won’t be displayed at all.
If the user sees a gadget with the following message:
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It means that the content has been filtered for one of the aforementioned reasons mentioned above.
Customer Portal
When the customer accesses to the portal, a new Dashboard Hub option appears in the menu.
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