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With Dashboard Hub your admin can enable the functionality to share with customers and organizations of your JSM portals specific reporting dashboards.
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Global Settings - Global Access Restrictions
Navigate to the global settings, to the Dashboard Hub Admin configuration > Dashboard Hub > Global Settings. In the Global Access Restriction section. Enable the toggle in the “Enable “Restrict Access in the Customer Portal” section.
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Now, customers and organizations can be added to VIEW dashboards through the JSM Customer Portal (EDIT is not permitted by users of the Customer Portal). In the next section you’ll see how to grant access to dashboards to users of the JSM Customer Portal.
Issue Link Policy
You can control how links behave in the dashboards shared through the JSM Customer Portal:
Redirected to the issues in Jira. When a user clicks in a link or chart section, the user is redirected to the list of issues in Jira. Note that only users with access to the Jira instance will be able to see this list, if the user doesn’t have the right permissions in Jira, the list won’t be displayed.
Redirected to the list of requests in their service desk. When a user clicks in a link or chart section, the user is redirected to the list of requests they have raised in the Customer Portal.
Not presented with the option of clicking through issue keys, charts and graphs. Users don’t have the option to click in links or chart sections.
Permissions for customers and organizations at dashboard level
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