Automate

• Update issues

• Automatically create sub-tasks

• Automatically close issues

• Calculate the value in a custom field

• Create new users

• Edit issues in bulk

• Connect to a database

• Retrieve data from an external system

• Send notification emails

• Send text messages

• Write files

• Upload data to another system

• Create and update projects

• Sync with internal LDAP systems to get info about users

• Send Slack notifications

• Send emails

• Write to files to export data

• Validate input data

• Sync data between 2 Jira instance

• Read text from Confluence

Customize

• Create custom conditions, validators, and actions (post functions) in the Jira workflow

• Create custom reports

Integrate

• Connect to (multiple) external databases

• Connect to Salesforce

• Connect to legacy systems

Adminster

• Track usages

• Hide some request types from certain users in the Service Management portal

• Hide fields from users who are not managers

• Write to custom logs