Overview
Streamline your support workflow with pre-built response templates by integrating HelpDesk+ and Canned Responses Pro Templates.
This integration allows your agents to leverage pre-built templates directly within HelpDesk+ when responding to standard tickets, bug reports, stories, and more, ensuring efficiency and consistency in customer communication.
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This feature is available exclusively for agent channels. |
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Prerequisites
Before diving in, ensure you have the following:
Canned Responses Pro Templates for Jira installed on your Jira Cloud instance.
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If you need help with the installation, refer to the Canned Responses Pro documentation. |
Enable Canned Responses Pro in the HelpDesk+ Account Portal
After installing the app, follow these steps to activate the Canned Responses Pro integration within HelpDesk+:
Go to your account portal.
Navigate to Settings under HELPDESK+.
Check Show canned responses (Jira Cloud only). This activates the integration.
Click Save Settings to confirm your changes.
This adds the Choose a Canned Response dropdown drop-down to the Add a comment pop-up window:
With the integration activated, your agents can access and utilize pre-built templates when responding to tickets through Slack within HelpDesk+. This empowers them to deliver fast and consistent responses while boosting overall efficiency.
Create Canned Responses Pro templates
HelpDesk+ currently doesn't support creating response templates directly within the application, but you can use the Canned Responses Pro app to build your template library.
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To learn how to create templates, refer to the related documentation. |