Overview
Using HelpDesk+ in shared channels in Slack is a great way to support your customers.
On this page:
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Adding to shared channels
Navigate to the shared channel you want to use to support users.
Type
@helpdesk
.Hit Enter.
Click the button Add to Channel.
Configure request types for shared channel
Locate the message Helpdesk+ has been added to this channel.
Click the Configure button.
Choose one or more request types or all from one or more service desks.
Click Submit.
Using Organizations for grouping users
Go to the Organizations section and choose an organization for this customer.
Click Submit.