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In order to make it work, we need to make sure that Chat has been correctly initialized before the login operation. To do this, we can use initCallback from the spartezSupportChat object – see Set Up Chat Widget on Your Website.
During the login operation, an error may occur. In that case, an exception will be thrown. To get the error description, you can access exception.message property.
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Limitation 1: If the login failed in the case that the customer has an account already in atlassian.com, please check if they have set the visibility of their contact email to "Anyone" so that the Chat app can see the email address and match the two. Here's the link to the profile setting: Profile and Visibility.
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Limitation 2: Due to the Jira user creation process, while logging in with a non-existing JSM user email, it may take some time for the user to be fully created on the Atlassian side (less than 1 minute). During this process, trying to log in again with the newly created user may lead to an error, which is temporary.
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