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This table is not intended to list all the possible events collected by the add-on. It is intended, however, to list all rules and exceptions from those rules so that you are able to assess whether something may be collected or not. 

Data type

Comments

User interface and usage

Displaying and interacting with all components and pages added by Canned Responses including:

  • Canned Responses comment box

  • manage templates dialog

  • add/edit template dialog

  • settings pages

Interacting means clicking on the components or changing their state.

Flags and statistics

We collect boolean flags and statistical numbers from the entered data. This applies to data gathered via add-on components or pages (including configuration and usage pages). For example:

  • Comment box was expanded

  • Template was inserted

  • Comment was posted

  • Template filters are used

  • Add-on page or panel was opened

Flags and statistics do not contain any user-created data.

Context

We collect a few general context values from Jira.

  • license type (evaluation/paid)

  • type of the issue being commented (Jira Service Management issue or not)

  • is Chrome extension used or not

Context parameters do not contain any user-created data.

What is not collected

In Google Analytics, we do not collect any data but the minimal and anonymous data based on the rules described above. In particular, we do not collect any information about users, issues, values of comments, or any identifiable information about the Jira instance itself.