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Supporting customers is even faster and more seamless with the auto-login integration. With this feature, once a customer logs into your website or portal, they will automatically be logged into the Chat Widget without having to enter separate credentials. This makes the customer's experience seamless and cuts out a potential blocker to them getting in touch with you, while allowing agents to respond quicker.
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| panelIconId | 0b4dfdca-ccd8-4047-a32e-42a4d1e5921b |
|---|---|
| panelIcon | :chatjsm: |
| panelIconText | :chatjsm: |
| bgColor | #DEEBFF |
The auto-login feature requires several changes on the front end and back end of the service that is going to be integrated.
Prerequisites
A pre-shared secret key is used to verify that the login request is valid and coming from your (client’s) backend. Each service desk project has its own secret key. To obtain the key, open your project, and go to Project Settings > Chat Settings > Widget Functionality > Registration & Log In.
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Limitation 1: If the login failed in the case that the customer has an account already in atlassianin atlassian.com, please check if they have set the visibility of their contact email to "Anyone" so that the Chat app can see the email address and match the two.
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( Here's the link to the profile setting: Profile and Visibility).
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Limitation 2: Due to the Jira user creation process, while logging in with a non-existing JSM user email, it may take some time for the user to be fully created on the Atlassian side (less than 1 minute). During this process, trying to log in again with the newly created user may lead to an error, which is temporary.
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