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This page is about Chat for JSM Cloud. Using Server or Data Center? Click here.

Chat for JSM’s visibility settings let you easily control if you want to show and when you want to show the Chat Widget. All the different options are bundled under one category on the Visibility Schedule page, which can be accessed by opening the related project and clicking Project Settings > Chat Settings > Visibility Schedule.

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You can either have the Chat Widget always visible on your customer portal and/or external website, or you can make it visible only at specific times. You can also hide the widget when all Support Agents are offline.