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A list of projects and issue types to exclude in SLA calculations.
Breached
An SLA breach (or violation) happens when your agents don't resolve their cases in time.
C
Condition
SLA conditions determine when a task SLA is opened, paused, resumed, reset, canceled, and completed.
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Jira issues are made up of fieldfields, and custom fields allow people to add information specific to your team's needs.
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The Dynamic Duration is a Jira custom field of text. Users can enter a time string here, and Time to SLA will set the SLA duration as to the input value entered in this field.
E
Elapsed Time
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A type of SLA condition that you can set.
Exceeded
When a target date is exceeded, the SLA commitment is breached.
F
No glossary items.
G
Goal
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