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Select which Time Format to use.
Narrow down the visibility of the Overview Tab and SLA Panel by using JQL filters.
Rename SLA Status Labels.
Set default values for SLA notifiers.
2. SLA Notifiers – On this page, you can:
Enable/disable TTS notifications, as well as set up a default notifier template that will be used as a template when creating new notifiers.
3. SLA Calculation Scope Tab – On this page, you can:
Create a whitelist and blacklist to narrow down the SLA calculation scope and avoid the tedious task of having to enter the same JQL filter values again and again when creating SLA contracts.
34. Scheduled Tasks Tab – On this page, you can:
Reschedule Schedule tasks for TTS to form autonomously, and reschedule tasks according to your needs, preferences, and system.
4. Scheduled Tasks Tab – On this page, you can:
Schedule tasks for TTS to form autonomously.
5. Escalation Services Tab – On this page, you can:
Schedule If you need to recalculate SLA data periodically for some issues, schedule how often and which issues to regenerate SLA data for.
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