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• Start/end your SLAs by issue status, date fields, comments, and more

• Differentiate SLAs based on priority

• Set SLA Goals as a duration

• Pause SLAs when

• Set SLA reset fields

• Select different calculation methods

• Narrow down the scope of an SLA by using JQL functions

• Set the SLA Target Date custom field

Let’s zoom in and take a look at the and icons present inside some of the columns.

icon – Click to change the display order of your SLAs. This icon is present on the ID and Name columns. By default, Time to SLA lists SLAs alphabetically and from first to last. You can change this by sorting SLAs ascending or descending.

icon – You can search each column's content by entering a related value. For example, to find a specific SLA by its ID, you could simply go to the ID column, click the icon, and enter the ID of the SLA you’re searching for. Check out another filter example below:

FAQ: SLAs