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Configuration Manager Cloud Migration Tool automates and streamlines the migration process, ensuring a smooth transition while preserving important configurations and data.
Migrate Jira Service Management projects
Currently, the Cloud Migration Tool handles the migration of request types and organizations when it migrates service management projects (service projects). It's important to note that this marks the initial stage in the full migration of Jira Service Management projects. Over time, we plan to add support for migrating the remaining Service Management configuration elements.
How service management projects are migrated
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Problem
You can only migrate project configuration and data to an existing destination project if it has no issues. If the destination project contains issues, Cloud Migration Tool will report an error in the Analyze changes page. Also, because of this error, you won't be able to continue the migration.
Solution
The solution is to transform the source project in the migration to either create it as new or map it to a project without issues in the destination. To achieve that, change the project name and key or use the Customize mapping option to create the project as new or to map it to a project without issues in the destination.
The Analyze Changes document explains how Cloud Migration Tool migrates and reports projects. The information there applies to Jira Software and Service Management projects.
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Jira Service Management configuration | Migration with Cloud Migration Tool | ||||||||||||||
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Service Management project basics |
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Organizations |
Organization membership isn’t migrated. If a source organization has 2 users, the same organization migrated to the destination will have 0 users. | ||||||||||||||
Request types |
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Portal groups |
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Portal settings |
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SLAs |
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Queues |
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Calendars |
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Email requestsWork categories |
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Forms |
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Satisfaction settings |
| Access settings |
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Customer permissions |
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Customer notifications |
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Attachment securityEmail requests |
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Sender names |
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Templates (Premium Jira Cloud Only) |
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Language settings |
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Knowledge base |
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Knowledge base labels |
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Knowledge base enabled request types |
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Reports |
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Widgets |
| Automation rules |
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