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Tableau Connector Pro for Jira app integrates with Insight in Jira Service Management. This integration further extends the capabilities of Insight asset and configuration management in Jira cloud and DC/Server to visualize the required data for actionable insights in Tableau. With this integration, you can import Insight Attributes and Insight Types field information to Tableau Desktop.

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Note

Pre-requisite to use Insight (Assets):

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Info
  • Insight is now called Assets. For more information, refer toInsight is now called Assets.

  • It is required to define a custom field in Jira to import the values of Insight Attributes and Insight Types.

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  • Insight (Asset) Object Schemas: The Insight (Asset) Object Schemas drop-down lists all the available Object schemas in the Assets. The default value is All schemas.

    • You can select one or multiple Insight Object Schemas.

    • The Insight Object Schemas drop-down value is set to the default value of All schemas if:

      • None of the Object schemas is selected.

      • The selection consists of All schemas and any other Object Schemas.

  • Select the required Insight Typefields to import.

The Object Schemas drop-down lists only the default value of All schemas when creating a new datasource connection. To view all the available schemas in the drop-down, save the new connection and open it again in the Edit mode.

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Info
  • AQL for Insight (Asset) Objects is available from version 4.2.0.

  • If the AQL query syntax is not correct, an error message appears. For more information, refer to AQL syntax validation.

  • Click (info) to know more about Asset Query Language syntax and usage. Refer to How to use Asset Query Language syntax.

  • Select the required Insight attributes to import.

Insight Types

Insight type defines the objects that the object schema contains. For more information, refer to Understand how Assets is structured.

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  • Insight (Asset) Object Schemas: The Insight Object Schemas drop-down lists all the available Object schemas in the Assets. The default value is All schemas. Select the Object Schemas.

  • Select the required Insight Type fields to import.

  • Click Continue. To know about the checks performed before importing Insight data, refer to Form validation.

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On the click of Continue, the form is validated for the EmailandAPI Token,and the AQL syntax in sequence before importing the Insight data.

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  • The error message is displayed if the Email the Email or API Token values Token values are invalid. To proceed to the next step, provide valid credentials.

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  • The AQL syntax is validated once the Email the Email and API Token pass Token pass the validation check. The error message is displayed if the AQL syntax is not valid. For more information about error handling, refer to AQL syntax validation.

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