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  1. Browse Go to https://admin.atlassian.com/ in browser.

  2. Select Products on the top tab.

    image-20240705-071859.png

  3. On the left side panel select the website.

    image-20240705-071951.png

  4. Again, on the left side panel, select Portal-Only customers.

    image-20240705-072123.png
  5. Search for Anonymous Chat User

    image-20240705-072244.png

  6. Select the three Dots () and click Grant access

    image-20240705-072418.png

  7. Now you will be able to save the settings on chat for JSM Project settings.