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Measuring your success in SLA management is just as important as tracking your SLAs, and SLA Reports can help you do just that by helping you monitor team performance and build customer trust.
On this page:
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With Time to SLA Reports, you can:
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🤔 When should you use which? The SLA Summary Report is useful for developing issue-based reports, whereas the SLA Detail Report is better for creating SLA-based reports. Meanwhile, the SLA Durations Report is perfect for visualizing your work and getting information across in an instant. |
🚀 Next Steps
In the following steps, we will learn how to create each one and what makes these reports so simple and powerful. But first, let’s explore the SLA Reports Overview.
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SLA Reports overview
This page shows all of your SLA reports. You can view, edit, and filter through existing reports, as well as create new ones, in just a few minutes.
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Save filter as – Click to name and save the configuration. You can reuse the same configuration in other reports later. Your starred report filters will appear on the side panel once saved.
Report Type – Select a report type: SLA Summary Report, SLA Detail Report, SLA Durations Report,or SLA Status Report.
Filter Type – Filter your SLAs using Project, JQL, or Issue Filters. You can limit the scope of your issues by utilizing Jira's own restrictive parameters or a previously saved Issue Filter.
Project/JQL/Select Issue Filter – This button changes according to your Filter Type. For all cases, you can leave it blank to include all.
SLAs – Displays all of your SLAs, both enabled and disabled.
➕More – Report your SLAs based on SLA Start Date, SLA Target Date, SLA End Date, SLA State (Running, Stopped, Paused), SLA Indicator (Progress, Met, Exceeded, Inactive), Remaining, and Elapsed.
Format – Select the time format.
Issue Columns – Add extra columns to your report from the many fields listed.
Export – Click to download your report as an XLSX file.
Generate – Click to generate your report. You can also Schedule periodic report or Create background report from the dropdown menu.
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When filtering the report, use the ➕More button to narrow down the scope of your SLAs. |