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This page is about Time to SLA for Jira Cloud. Using |
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Data Center? Click |
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Measuring your success in SLA management is just as important as tracking your SLAs, and SLA Reports can help you do just that by helping you monitor team performance and build customer trust.
With Time to SLA Reports, you can:
Select which SLAs and SLA statuses to include
Select the format of the data
Add additional fields and SLA values to display in the report
Save a configuration and reuse it later
Export to Excel
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On the SLA Reports page, you can create highly configurable reports, report subscriptions, and line charts, and save search filters for reuse in the future.
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On this page:
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1. SLA Reports
Displays your SLA reports. Enables you to create new ones, as well as view, edit, and filter through older ones. You can also create periodic reports and background reports here.
Report types
SLA Summary Report lets you see the most important information about your SLAs in the most concise way possible.
SLA Detail Report provides a more in-depth look into your SLAs.
SLA Durations Report enables you to create bar, stacked bar, and line chart reports for a selected time period and content.
SLA Status Report lets you present SLA status information as a pie chart.
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When should you use which? The Summary report is useful for developing issue-based reports, whereas the Detail report is better for creating SLA-based reports. Meanwhile, the Durations and Status reports are perfect for visualizing your work and getting information across instantly. |
2. Periodic Reports
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Shows all of your periodic reports. Visit this page to download your periodic reports.
3. Background Reports
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Shows all of your background reports. Visit this page to download your background reports.
4. Favorite
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This category appears when youfavorite (
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5. Other
This category shows all of your saved search filters.
Met SLAs – A default search filter that generates Met SLAs report.
Exceeded SLAs – A default search filter that generates Exceeded SLAs report.
6. Manage Filters
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Manage Subscriptions – Displays and allows you to manage your subscriptions for periodic reporting.
What types of SLA reports are available?
Time to SLA gives you numerous options to configure your reports to suit your unique needs. As of this writing, you can create four types of reports:
SLA Summary Report lets you see the most important information about your SLAs in the most concise way possible.
SLA Detail Report provides a more in-depth look into your SLAs.
SLA Durations Report enables you to create bar, stacked bar, and line chart reports for a selected time period and content.
SLA Status Report allows you to present SLA status information as a pie chart.
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🤔 When should you use which? The SLA Summary Report is useful for developing issue-based reports, whereas the SLA Detail Report is better for creating SLA-based reports. Meanwhile, the SLA Durations Report is perfect for visualizing your work and getting information across in an instant. |
🚀 Next Steps
In the following steps, we will learn how to create each one and what makes these reports so simple and powerful. But first, let’s explore the SLA Reports Overview.
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All saved filters can be found on the Manage Filters page. Once you save a filter, it will be listed under the OTHER category in the sidebar and on the Manage Filters page.
How to save a report filter
Go to Reports.
Create the report configuration you want to save for later.
Click the Save filter as button.
Give your filter a name.
Click Save.
On the Manage Filters page, you can perform these actions:
Favorite filters
You can star your favorite filters to see them in a separate category (FAVORITE) on the sidebar.
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Filter options
By clicking the actions menu next to the filter, you can clone, delete, and edit filters. By clicking Manage subscriptions, you can also quickly create a subscription based on the filter.
7. Manage Subscriptions
This page displays and lets you manage your subscriptions for periodic reporting.
View subscriptions
All subscription details are provided here, showcasing the configuration used for each subscription.
To view the configurations in greater detail, click the chevron button, and the information will be revealed.
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Subscription options
By clicking the actions menu next to the subscription, you can manage your report email subscriptions. This includes options to edit, clone, and delete your subscriptions as needed.
Instead of waiting for your report to arrive when it’s scheduled, you can run it immediately by clicking Run now.
