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🤔 Context: A Marketing An IT Support Manager wants the company Customer Portal to have Chat Widget to appear at specific times only. 🌧️ User Problem: dfd As a manager, I want to limit the amount of issues we get from the Chat Widget, which is why I need it to not appear on our website during specific days and hours. ☔ Solution: dfManaging the Chat for JSM’S visibility settings! |
Chat for JSM’s visibility settings let you easily control if you want to show and when you want to show the Chat Widget. All the different options are bundled under one category on the Visibility Schedule page.
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You can either have the Chat Widget always visible on your customer portal and/or external website, or you can make it visible only at specific times. You can also hide the widget when all Support Agents are offline.