Overview
HelpDesk+ sends feedback requests in Slack when users' requests are completed. This is a great way to understand how you are doing in the eyes of your requestors.
Feedback requests are enabled by default when you install HelpDesk+.
We automatically send the feedback to Jira for customers with Jira Cloud (learn why only Cloud).
You can share feedback received with your team in a Slack channel.
Feedback results can be viewed on the account portal.
Result export is coming soon! Reach out to be notified when this feature arrives.
How it works
A request is marked as resolved.
The user receives a message from HelpDesk+ asking for their feedback.
The user can optionally provide text feedback with their response.
Manage Settings
Login to your account.
Navigate to the Settings section under Helpdesk+.
Under General Settings:
Turn on/or off feedback requests: Use the box: Send requests for feedback when issues are resolved.
Select a channel in Slack.
Save Settings.
