| Auibuttongroup |
|---|
| id | k6bthk4se7899n8160gkwq |
|---|
| title | TTS | |
|---|
| alignment | left |
|---|
| direction | horizontal |
|---|
|
| Auibutton |
|---|
| colorPalettes | Default |
|---|
| color | #F4F5F6 |
|---|
| id | x1vh8iotn4q12gcx2fmw |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Server |
|---|
| textColor | #091E42 |
|---|
| backgroundColorPalette | Default |
|---|
| url | https://appfireconfluence.atlassianspartez-software.netcom/wikidisplay/spaces/TTS/pages/43778134/Quickstart+Guide |
|---|
| target | false |
|---|
| auibutton| CFSD/Chat+for+Service+Management |
|
| Auibutton |
|---|
| colorPalettes | Default |
|---|
| color | #3C86BE#3E6FB5 |
|---|
| id | pmov72g3jdnx7elw2ijnlj |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Cloud |
|---|
| backgroundColorPalette | Default |
|---|
| textColor | #FFFFFF |
|---|
| url | https://appfire.atlassian.net/wiki/spaces/TTSCCHAT/pages/35456108/Quickstart+Guide87982519/Enable+Pre-Chat+Form |
|---|
|
|
| Panel |
|---|
| panelIconId | 2139 |
|---|
| panelIcon | :information_source: |
|---|
| panelIconText | ℹ️ |
|---|
| bgColor | #F4F5F7 |
|---|
|
This page is about Chat for JSM Cloud. Using Server? Click the Server button above. |
The Pre-Chat form is a handy feature that allows you to ask your customers for their email addresses, phone numbers, or topic they are interested in before the conversation starts. It allows Agents to see already pre-populated issues and not lose service requests when no Agent is online.
| Info |
|---|
If you don’t know how to create a custom field, refer to Jira’s documentation. |
To
...
set up the Pre-Chat form:
1. Go to Project Settings > Chat Settings > Widget Functionality > Pre-Chat Form.
2. Create a supported type custom field.
...