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Rich Filters::Service Management Dashboards app on the Atlassian Marketplace

Version Highlights

• Rename app to Rich Filters::Service Management Dashboards

• Add support for Satisfaction as a numeric value

• Add support for Satisfaction date and Satisfaction comment in Views

See below for more details.

Rename the app

The app's name of the app was changed to Rich Filters::Service Management Dashboards instead of Rich Filters::Service Desk Dashboards previously.

Add support for Satisfaction as a numeric value.

The Satisfaction field can now be used as a numeric field in rich filters and rich filter gadgets as a numeric field. More precisely, users can:

• Use Satisfaction as

  Use Satisfaction as the value in Rich Filter Simple Counter, Smart Counters, Statistics, and Two Dimensional Statistics gadgets

• Display

  the 

  the Satisfaction

   average

   average, min, or max in the total row of Rich Filter Results gadgets

• Use Satisfaction 

  Use Satisfaction in custom values and time series

...

Add support for Satisfaction date and Satisfaction comment in Views

Satisfaction date and  and Satisfaction comment can now be added , as special unique columns , in rich filter views.

Installation and Upgrade

The app may can be installed from the Atlassian Marketplace or from the Find new apps page of your Jira instanceyour Jira instance’s Find New Apps page.

 Please make sure you follow the instructions below before and after installing / upgrading the Rich Filters::Service Management Dashboards app:

• Before installing Rich Filters::Service Management Dashboards

   – you should make sure you have

  , you should ensure that a compatible Rich Filters for Jira Dashboards app version is already installed and licensed.

  In order to know

  To find the compatible Rich Filters for Jira Dashboards versions,

  have a

  look at our compatibility matrix between Rich Filters::Service Management Dashboards and Rich Filters for Jira Dashboards.

• Before upgrading Rich Filters::Service Management Dashboards – it is preferable

  that you

  to first upgrade the Rich Filters for Jira Dashboards app to the latest

  available

  version. 

• After installing Rich Filters::Service Management Dashboards – you must reindex your Jira instance (or at least all the Service Management projects). Until this operation is performed, some of the statistics based on SLA fields might not return correct results.

Supported Jira Core/Service Management Versions

The Rich Filters::Service Management Dashboards version 1.3 is supported on Jira versions starting with 8.8.0 and compatible Service Management versions – see versions—see the Jira applications compatibility matrix published by Atlassian in order to know determine the compatible Service Management versions.

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